Shipping policy
Unifurr Shipping Policy
At Unifurr, we understand the excitement of receiving your purchases promptly and in perfect condition. Our shipping policy is designed to provide clarity and transparency to our valued customers regarding the shipping process. Please take a moment to review the following guidelines:
1. Shipping Methods and Timeframes:
- We offer various shipping methods to cater to your needs, including standard and expedited shipping.
- Estimated delivery times vary based on the shipping method selected and your location. These estimates will be provided during the checkout process.
- While we strive to ensure timely delivery, please note that unexpected delays may occur due to factors beyond our control, such as weather conditions or carrier issues.
2. Shipping Costs:
- Shipping costs are calculated based on the shipping method chosen, the weight of the items, and the destination address.
- We may offer promotions from time to time that include free or discounted shipping. Please refer to the specific promotion details for applicable terms and conditions.
- For bulk/custom orders shipping charges will be charged extra as per courier partner.
3. Order Processing:
- Orders are typically processed within 1-4 business days after payment confirmation.
- Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information to monitor the status of your delivery.
4. International Shipping:
- We offer international shipping to select countries. Please note that additional customs duties, taxes, or import fees may apply, depending on your country's regulations. These charges are the responsibility of the customer.
5. Shipping Restrictions:
- Some items may be subject to shipping restrictions due to their size, weight, or content. These restrictions will be clearly outlined on the product page.
- We do not ship to P.O. boxes. Please provide a physical address for delivery.
6. Order Tracking:
- Once your order has shipped, you can track its progress using the provided tracking number. Simply enter the tracking number on our website or the carrier's website for real-time updates on your shipment's whereabouts.
7. Shipping Partners:
- We partner with reputable carriers to ensure reliable and efficient delivery of your orders. Our shipping partners may include but are not limited to FedEx, UPS, DHL, and national postal services.
8. Damaged or Lost Shipments:
- In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
9. Order Modifications and Cancellations:
- Once an order has been placed, modifications or cancellations may not be possible once the order is shipped. Please review your order carefully before completing your purchase.
10. Contact Us:
- If you have any questions or concerns regarding our shipping policy or your order's status, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.
By placing an order with Unifurr, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your trust in us and look forward to serving you with the utmost care and attention to detail.
Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for updates.